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Frequently Asked Questions

Curious about Lens Magic? Below, we have gathered detailed answers to common questions to help you make the most of our photo and video editing app.

Lens Magic is designed to work seamlessly across a variety of platforms, including mobile devices running iOS and Android, as well as browser extensions compatible with widely used web browsers. You can find the app in your device app store or install the extension from your browser extension marketplace.

Lens Magic provides a free version that includes core editing features to get you started. For those seeking advanced tools, premium effects, and additional capabilities, subscription plans are available. More information on pricing and features can be found in the app settings.

Once you have finished editing, saving or exporting your work is straightforward. On mobile devices, use the Save or Export options within the app to store your project locally or share it in your preferred format. For browser extensions, similar options are available in the editing toolbar.

Certain features, particularly those in the browser extensions, require an internet connection to function fully. The mobile app, however, supports limited offline editing for basic tasks, provided you have downloaded necessary resources beforehand.

If you encounter a crash or freeze, try closing and reopening the app or restarting your device. Keeping the app updated to the latest version can also prevent issues. Additional troubleshooting guidance is available in the support section of our website.

Subscriptions can be managed directly within the app or extension via account settings. Alternatively, you can adjust your subscription through the platform where it was purchased, such as your device app store or browser extension marketplace.

By default, your edited content is stored locally on your device or within browser storage, not on our servers. If you choose to enable optional cloud backup features, some data may be stored securely online. Our Privacy Policy, accessible at our privacy page, provides full details.

Real time collaboration is not available yet, but you can export your projects and share them with others manually. We are actively considering collaboration enhancements for future releases.

For mobile devices, download the app from your platform app store by searching for Lens Magic and following the installation prompts. For browsers, visit the extension marketplace of your preferred browser, search for our extension, and click to add it.

Lens Magic runs on most modern mobile devices and browsers. For mobile, ensure your device meets the minimum OS version specified in the app store listing. For browsers, a recent version of a supported browser is needed, with details available in the app settings.

On mobile devices, check your app store for updates and install them as prompted. For browser extensions, updates are typically handled automatically by the browser, but you can manually check the extension marketplace for the latest version.

Lens Magic supports a range of popular image and video formats, such as JPEG, PNG, MP4, and more, depending on your platform. Export options are customizable within the app or extension to suit your needs.

If you accidentally close the app, Lens Magic automatically saves your progress periodically on mobile devices, allowing you to pick up where you left off. Simply reopen the app and check the project gallery. For browser extensions, unsaved changes may be lost unless you have exported your work, so it is a good habit to save frequently.

Yes, you can use Lens Magic for commercial projects, provided your subscription level supports such use. Our free version is limited to personal use. Check the terms of service in the app settings for specifics on commercial licensing and usage rights, especially for premium features and assets.

Lens Magic is available in multiple languages to accommodate users worldwide. The app and extension automatically adapt to your device or browser language settings, with options to manually adjust in the settings menu. A full list of supported languages can be found in the app settings.